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    City of Norcross


    The City of Norcross has enacted a Stormwater Ordinance in order to establish minimum stormwater management requirements and controls to protect and safeguard the general health, safety, and welfare of the public residing in watersheds within this jurisdiction.  The City of Norcross   is the permitting authority for all land disturbing activities and requires the land owner to maintain all on-site stormwater control facilities and all open space areas (e.g. parks or “green” areas) required by the approved stormwater control plan. The City of Norcross will only provide construction permits to projects that establish a plan to manage stormwater runoff occurring during the construction process. The City of Norcross, under the NPDES program, also has the authority to inspect properties for noncompliance and can issue a notice of violation (NOV) for any deficiency or infraction onsite. Property owners are responsible for the maintenance of any stormwater facilities or practices located on the property. The City of Norcross has the authority to inspect stormwater facilities and practices in order to ascertain that they are properly maintained and functioning.

    The City of Norcross has traditionally operated a small Municipal Separate Stormwater Sewer System (MS4) to capture and convey stormwater runoff close to City owned streets and roadways. As the City has developed, the MS4 has grown significantly. The State of Georgia has also implemented regulatory requirements for cities that operate MS4s. Due to the growth of the City’s MS4 and additional regulatory burdens imposed via the National Pollutant Discharge Elimination System (NPDES) Phase I Stormwater Permit and the Metropolitan North Georgia Water Planning District, the City’s Stormwater Management Program (SWMP) has expanded significantly in both scope of service and cost.

    The city has been working to deal with stormwater management issues and has identified the following steps for the stormwater management program:

    1. Achieve compliance with new state and federal regulations
    2. Improve drainage system operations and maintenance
    3. Implement capital drainage improvement projects
    4. Increase funding options (grants, bonds, and user fees)

    In order to address the need for additional funding to operate the City’s MS4 and its associated program costs, an increase in tax allocations to the SWMP was needed or an alternate source of revenue needed to be identified.  After evaluating several options for funding the SWMP, the City Council elected to institute a Stormwater Utility user fee system.  The Stormwater Utility establishes a fee for operating the MS4 on all properties that discharge directly or indirectly to the MS4. Because the Stormwater Utility operates like any other utility service (such as water, sewer, sanitation, etc.), it is paramount that activities undertaken by the customer that reduce the demand on the MS4 / SWMP be recognized through an appropriate reduction in their bill.

    Excerpts from the City of Norcross Stormwater Ordinance

    Sec. 36-134. - Scope of responsibility for stormwater management systems and facilities.

    1. The city owns or has rights established by written agreements which allow it to operate, maintain, improve and access those stormwater management systems and facilities which are located:
    1. Within public road rights-of-way;
    2. On private property but within easements granted to, and accepted by, the city, or are otherwise permitted to be located on such private property by written agreements for rights-of-entry, rights-of-access, rights-of-use or other permanent provisions for operation, maintenance, improvement and access to the stormwater management system facilities located thereon;
    3. On private property but within a public water influence zone after the city secures a right-of-entry, right-of-access, permanent easement, temporary easement or other form of written consent from the property owner;
    4. On land dedicated to, and accepted by, the city solely for the operation, maintenance, improvement and access to the stormwater management systems and facilities located thereon; or
    5. On public land which is owned by the city and/or land of another governmental entity upon which the city has agreements providing for the operation, maintenance, improvement and access to the stormwater management systems and facilities located thereon.
    1. Operation, maintenance and/or improvement of stormwater management systems and facilities which are located on private or public property not owned by the city, and for which there has been no written agreement granting easements, rights-of-entry, rights-of-access, rights-of-use or other form of dedication thereof to the city for operation, maintenance, improvement and access of such stormwater management and systems and facilities shall be and remain the legal responsibility of the property owner, except as otherwise provided for by the state and federal laws and regulations.
    1. It is the express intent of this article to protect the public health, safety and welfare of people and property in general, but not to create any special duty or relationship with any individual person, or to any specific property within or outside the boundaries of the city. The city expressly reserves the right to assert all available immunities and defenses in any action seeking to impose monetary damages or equitable remedies upon the city, its elected officials, appointed officials, officers, employees and agents arising out of any alleged failure or breach of duty or relationship.
    1. If any permit, plan approval, inspection or similar act is required by the city as a condition precedent to any activity or change upon property not owned by the city pursuant to this or any other regulatory ordinance, regulation or rule of the city, or under federal or state law, the issuance of such permit, plan approval or inspection shall not be deemed to constitute a warranty, express or implied, nor shall it afford the basis for any action, including any action based on failure to permit, negligent issuance of a permit, negligent plan approval, or negligent maintenance of any permitted stormwater management system or facility not expressly dedicated to and accepted by the city for further maintenance in an action seeking the imposition of money damages or equitable remedies against the city, its elected officials, appointed officials, officers, employees or agents.

    (Ord. No. 16-2008, § 3, 5-5-2008)

    Sec. 36-135. - Stormwater utility customers.

    1. There shall be one stormwater utility service area which shall include all property which is now in or may be in the future annexed into the city. Within the stormwater utility service area, there shall be one customer class that will be reflective of the demand that those customers' properties place on the city stormwater management program and drainage system. The specified customer class shall consist of all improved nonresidential and residential properties.
    1. Documentation pertaining to the designated city stormwater utility service area and information regarding the stormwater utility customer class definition shall be kept on file in the Office of the Stormwater Manager for public inspection.

    (Ord. No. 16-2008, § 4, 5-5-2008)

    Sec. 36-136. - Stormwater user fee charge—Rate schedule.

    1. In order to adequately fund the cost of providing stormwater services and facilities while fairly and equitably apportioning the cost of providing stormwater services and facilities among improved properties throughout the city, the City Council has established the following stormwater user fee charge rates. A user fee charge rate schedule shall be on file in the Office of the City Clerk.
    2. Stormwater user fee charge rates shall be assigned to all improved properties as follows:
      1. Residential properties shall be treated as containing one ERU for each 100 square feet, or portion thereof, of impervious area located on the property to establish the total number of ERUs for billing.
      2. Nonresidential properties shall be treated as containing one ERU for each 100 square feet, or portion thereof, of impervious area located on the property to establish the total number of ERUs for billing.
      3. The stormwater user fee charge rate shall be $2.17 per ERU (100 square feet of impervious area) per year.

    All properties shall be billed periodically for stormwater services on a schedule established by the City Council.

    (Ord. No. 16-2008, § 5, 5-5-2008)

    Sec. 36-137. - Same—Exemptions.

    1. Except as provided in this section or otherwise provided by law, no public or private property located in the incorporated areas of the city shall be exempt from the stormwater user fee charges. No exception, credit, offset, or other reduction in stormwater user fee charges shall be granted based on age, tax status, economic status, race, religion or other condition unrelated to the stormwater utility's cost of providing stormwater management services and facilities.
    2. Exemptions to the stormwater user fee charges are as follows:
      1. Parcels which contain 500 square feet, or less, of impervious surfaces shall be exempt from stormwater user fee charges.
      2. Railroad rights-of-way (tracks) shall be exempt from stormwater user fee charges. However, railroad stations, maintenance buildings, and/or other improved property used for railroad purposes shall not be exempt from stormwater user fee charges.
      3. Georgia Department of Transportation (GDOT) streets and rights-of-way shall be exempt from stormwater user fee charges. This exemption is in recognition of routine drainage system maintenance and capital construction services undertaken by GDOT in association with GDOT rights-of-way, road and drainage conveyance systems. However, maintenance buildings and/or other improved property used for GDOT purposes shall not be exempt from stormwater user fee charges. All other state, federal, and county properties are subject to the user fee charges on the same basis as private properties.
      4. The county streets and rights-of-way shall be exempt from stormwater user fee charges. This exemption is in recognition of routine drainage system maintenance and capital construction services undertaken by the county. However, other improved property used for county purposes shall not be exempt from stormwater user fee charges.
      5. In consideration for the city allowing the stormwater utility to use the city's existing streets, curbs, gutters, drainage ways and ditches, storm sewers, culverts, inlets, catch basins, pipes, headwalls and other structures, natural and manmade within and owned by the city which controls and diverts surface water for the purposes of collecting, diverting, transporting and controlling surface water and stormwater, the utility shall not charge the city a stormwater user fee charge for the city's impervious surface area resulting from the city's impervious surfaces which are owned and/or maintained by the city within the public rights-of-way.
      6. Any property whereby 100 percent of the stormwater runoff is contained or infiltrated on the property and no stormwater runoff is discharged, via overland flow or manmade conveyance, to adjacent properties or rights-of-way for all storm events up to and including the 100-year 24-hour storm event.

    (Ord. No. 16-2008, § 6, 5-5-2008)

    Sec. 36-138. - Same—Credits.

    1. The Stormwater Manager shall grant credits or adjustments based on the technical and procedural criteria set forth in the Stormwater Utility Credit Technical Manual. Copies of the credit technical manual will be maintained by and be made available by the Stormwater Manager.
      1. A stormwater user fee charge credit shall be determined based on the technical requirements, standards and criteria contained in the credit technical manual. The amount of credit, or reduction of the stormwater user fee charge, shall be in accordance with the criteria contained in the credit technical manual.
      2. Any credit allowed against the stormwater user fee charge is conditioned on continuing compliance with the city's design and performance standards as stated in the credit technical manual and/or upon continuing provision of the controls, systems, facilities, services, and activities provided, operated, and maintained by the property owner or owners upon which the credit is based. The Stormwater Manager may revoke a credit at any time for noncompliance with applicable standards and criteria as established in the credit technical manual or this article.
      3. In order to obtain a credit, the property owner must make application to the city on forms provided by the Stormwater Manager for such purpose, and in accordance with the procedures outlined in the credit technical manual.
      4. Property owners may apply for any credits and/or adjustments in accordance with the credit manual.
      5. The application for any credit or adjustment must be in writing and must include the information necessary to establish eligibility for the credit or adjustment, and be in the format established by the Stormwater Manager. Incomplete applications will not be accepted for consideration and processing.
    1. When an application for a credit is deemed complete by the Stormwater Manager, he shall have 30 days from the date the complete application is accepted to either grant the credit in whole, grant the credit in part, or deny the credit.

    (Ord. No. 16-2008, § 7, 5-5-2008)

    Sec. 36-139. - Same—Billing, delinquencies, collections, adjustments.

    Failure to receive a stormwater utility bill is not justification for nonpayment. The property owner, as identified from public land records of the county, shall be obligated to pay the appropriate stormwater user fee charge for that property.

    1. Billing.
    1. Stormwater user fee charges shall begin to accrue January 1, 2008, and shall be billed retroactively. A bill for stormwater user fee charges may be sent through the United States Postal Service or by alternative means, notifying the owner of the property being billed of the amount of the stormwater user fee charge, less credits, the date the payment is due and the date when payment is past due.
    2. The stormwater user fee charge will be billed and collected as deemed most effective and efficient by the City Council.
    3. Frequency of the billing of stormwater user fee charges shall be specified by the City Council.
    4. Failure to receive a bill shall not be justification for nonpayment. Regardless of the party to whom the bill is initially directed, the owner of each developed property subject to stormwater user fee charges shall be obligated to pay stormwater user fee charges and any interest on delinquent stormwater user fee charge payments.
    5. If a customer is under billed or if no bill is sent for a particular tract of improved property, the city stormwater utility may back bill for a period of up to one year, but shall not assess penalties for any delinquency due to the failure to send a bill or an under billing.
    1. Delinquencies and collection.
    1. A one percent per month late charge shall be assessed against the customer for the unpaid balance of any stormwater user fee charge that becomes delinquent.
    2. Unpaid stormwater user fee charges shall be collected by filing suit to collect on an unpaid account and by using all methods allowed by state law to collect on any judgment obtained thereby, including enforcement of any lien resulting from any such judgment. Unless reduced to a judgment and a writ of fieri facias is issued, the unpaid stormwater user fee charge shall not constitute a direct lien against the owner and/or the property.
    1. Adjustments. The Stormwater Manager shall administer the procedures and standards for the adjustment of the stormwater user fee charge.
    1. Customers who believe their stormwater user fee is incorrect may seek an adjustment of the stormwater user fee charge allocated to a property at any time by submitting the request in writing to the Stormwater Manager and setting forth in detail the grounds upon which relief is sought.
    2. Customers requesting the adjustment shall be required, at their own expense, to provide supplemental information to the Stormwater Manager including, but not limited to, a survey certified by a registered land surveyor or a professional engineer. Submittal of this information will be required if the Stormwater Manager or his designee cannot make a determination based on field inspection and/or review of existing city aerial photography. Failure to provide the required information within the time limits established by the Stormwater Manager, as may be reasonably extended, may result in denial of the adjustment request.
    3. Once a completed adjustment request and all required information is received by the Stormwater Manager, the Stormwater Manager shall have 30 calendar days within which to render a written decision. Concurrent payment of any charges allocated to the property is not required as a condition precedent to this request for review.
    4. In considering an adjustment request, the Stormwater Manager shall consider whether the calculation of the stormwater utility user fee charge for the property is correct.
    5. The Stormwater Manager's decision shall be in writing and will be mailed to the address provided on the adjustment request, and service shall be complete upon mailing.
    6. If the result of an adjustment is that a refund is due the applicant, the refund will be applied as a credit on the applicant's next stormwater bill.

    (Ord. No. 16-2008, § 8, 5-5-2008)

    Sec. 36-140. - Appeals, hearings.

    1. Appeals. An appeal to the City Manager may be taken by any property owner or customer aggrieved by any decision of the Stormwater Manager. The appeal shall be taken within 30 days of the decision of the Stormwater Manager by filing with the City Manager a notice of appeal in writing specifying the grounds thereof. Upon the filing of the notice of appeal, the Stormwater Manager shall forthwith transmit to the City Manager all documentation constituting the record upon which the decision appealed from was taken.
    1. Hearing. The City Manager shall fix a reasonable time for hearing the appeal and give written notice to the appellant at least ten days prior to the hearing date. The notice shall indicate the place, date and time of the hearing. The City Manager shall affirm, reverse, affirm in part, or reverse in part the decision of the Stormwater Manager after hearing the evidence. If the decision of the Stormwater Manager is reversed in whole or in part, resulting in a refund or credit due to the property owner, then such refund or credit shall be calculated retroactive to the date of the initial appeal.
    1. Decisions. The decision of the City Manager shall be final, and there shall be no further administrative action. Any person aggrieved or dissatisfied with the decision of the City Manager may appeal that decision to the superior court of the county by writ of certiorari.

    (Ord. No. 16-2008, § 9, 5-5-2008)

    City of Norcross Stormwater Documents

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